Why this Digital Banking Pioneer Cut Overdraft Fees and Raised Wages

Jun 14, 2022

Nicole Lorch, president and chief operating officer of First Internet Bank, talks about how the bank has altered its approach from its start as the first state-chartered, FDIC-insured institution to operate entirely online. She also discusses its recent decision to eliminate overdraft fees, raise its minimum wage, and why its recent acquisition of First Century Bank was called off.